customer service representative

software engineer

fraud analyst

senior software engineer

programmer analyst

TSYS|Total System Services

In the beginning I had very high aspirations for the job. I have had over 7 years of call center experience, so the environment was not foreign to me at all. The training was informative, but daunting. Management was very pleasant and informative during the onboarding and training process. However, once your probationary period is over, the gloves come off. As for pay, you're better off working for Walmart, Amazon, or basically any fast food chain. Overtime was your best friend here, but you pay the price for a decent pay check, mentally.

You handle over 50+ clients at a time. Breathing room between calls is basically non-existent, and overtime is a requirement daily.  I eventually had to take a medical resignation due to my mental health. You really have to have a care-free attitude about how you do your job in order to deal with the job role. You have no room to be an individual. Overall, it can feel like a very slave-driven environment.

The pay was okay, but I would recommend not applying for insurance via them unless you honestly need it. Taxes and  insurance really rack up about 40% of your entire check, and the scheduling is terrible. Can only have 10  sick days a year I believe and there’s mandatory overtime. After you first week or so, your hour break becomes 30 mins and there are so many coworkers that will play nice just to try calling you out based on suspicion. On top of that, most customers call just to treat you like a hotline or to blow off steam and threatened to sue you for things you don’t have control over and the policy changes constantly. You also have to notate while communicating and maneuvering on screen. Unless you are okay with heavy monitoring and time sensitive multitasking, I would not recommend. 

Working at TSYS was an incredible opportunity ! The fast-paced and structured environment provided a great opportunity to develop problem-solving and technical skills while supporting customers in the payment processing industry. The job required managing high call volumes and addressing complex issues, but it was highly rewarding to assist customers and gain valuable industry expertise. Management was goal-oriented and very helpful, always available to provide support whenever needed. While communication could be improved, their willingness to assist made a significant difference. Overall, TSYS offered a dynamic and growth-driven workplace that enhanced my professional skills and knowledge of financial regulations.


Working at a payment processing center has been a solid and valuable experience. The environment is fast-paced, which helps build strong attention to detail, time management, and problem-solving skills. Accuracy is essential, and the role really reinforces the importance of compliance, confidentiality, and teamwork. I appreciated the structured training and ongoing support, which made it easier to adapt to policies and system updates. Management generally communicates expectations clearly and provides feedback that helps with growth and performance. While the workload can be demanding during peak periods, the team atmosphere makes it manageable, and coworkers are usually willing to help one another. The position offers stability, transferable skills, and a good understanding of financial operations. Overall, it’s a great opportunity for individuals who are detail-oriented, reliable, and interested in gaining experience within the financial or banking industry.

A typical day at work involves a balance of tasks, meetings, and collaboration, beginning with setting priorities and progressing through various responsibilities. Jobs provide opportunities to learn both technical and soft skills, enhancing expertise and personal development. Effective management is crucial, offering clear guidance and support, which fosters a positive and productive environment. Workplace culture plays a significant role, with a positive culture promoting respect, collaboration, and inclusivity, leading to greater job satisfaction and engagement. Challenges often include managing high workloads and tight deadlines, requiring resilience and good time management. However, achieving goals, working with supportive colleagues, and being recognized for contributions make the job enjoyable and fulfilling.

This company has a lot of great things, that which i cannot take away from it. Great benefits, health insurance, etc. However, please beware if you are applying for Periodic Review department. It is not bad in and of itself, and is actually great experience. However, the most learned/advanced employee recently left, leaving a vacuum not only in management, but also in job and skill-set knowledge. The management is very hands-off and training takes a back seat to the other team members' wants and needs. You will not feel like you know what you are doing for many months into the job, not because you can't learn, but because they have little desire to train. 

Biggest piece of advice - apply for Underwriting or Credit Risk Analyst... I would NOT recommend periodic review.

The adherence and Quality is a joke. This job is basically set up to have you fail. Adherence should have been left at 90 but 95 are you kidding me. Quality a 90 ok keep it straight across the board. But this job has no career advantages l. Only department to department o extra money. They didn’t pay during Covid any extra. We already in a recession and wfh no extra. One particular bank the scripts are a joke. These people don’t want yo hear all that especially when they know it already. Half the customers are elderly and don’t use the computer. Could be better. Also, management is a joke as well. They don’t no anymore than the reps!!! Maybe higher ups need to do a round table with the actual CSR and can better get the company where it won’t have all these high turnover rates 

The only pros to this place is the pay and maybe the benefits if you stay long enough to use them. The training is only about  5% of what you need to learn before you hit the floor. The Management is never available for help and when you do get a hold of someone they only response they have is to "check policy", meanwhile you have an angry customer on the line threatening you because you can not help them. You have to constantly watch your schedule breaks and make sure you are on time, you also have to make sure you read your handful of scripts word for word or else you will fail your calls. This Job is only good if you want to have a case of sever anxiety of phone calls for the rest of your life...do not do it.

My time here was okay not the best overall experience. The only time i actually enjoyed being there was during training but once you're on the floor that's when reality sets in. You are advertised that you'll have an hour break at first but when you get on the floor and overtime takes over then you will never have an hour break unless MAYBE the calls are slow but that it once in a blue moon. So if you are going to apply here be ready to quit in the first month because these customers are rude and have absolutely no respect for anyone, management isn't much better either. They will pretend to care about you and your well being but they lie about that because they truly don't.  

Working at Tsys can be a great thing, but this depends on the department. Its a large company so if you're in a department and you don't get along with your manager, or you don't like the current work load, there are plenty of other departments to explore. I have worked both in customer Service there and in IT. Those two jobs are like night and day. I would say if you bring value to the company you will love it there for sure. You can work remote, and most of the staff have families. To be honest this does depend on where you work though, just keep this in mind.

Top Job Titles	Average Salary
Customer service representative 4 salaries reported	$14.25 per hour
Software engineer 4 salaries reported	$77,250 per year
Fraud analyst 3 salaries reported	$15.00 per hour
Senior software engineer 3 salaries reported	$104,333 per year
Programmer analyst 7 salaries reported	$45,606 per year

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